Easy Connect, the market-leading, instant quoting App, has been named a finalist for the Customer Care Initiative of the Year at the G19 awards.
“We’re delighted that Easy Connect has been nominated for Customer Care Initiative of the Year at this year’s G Awards,” says Roy Frost, CEO of GJB Holdings, which includes both GJB Developments and Listers Central.
“Having worked in retail I know that installers need to be able to provide quotes quickly and efficiently, outside office hours, and even without internet access if necessary. I knew we had to provide software that works when our customers work – 365 days a year, 24/7.
“My aim is to be the easiest fabricator to deal with, making it easier for our customers to grow their sales. We haven’t just invested in developing the Easy Connect App, but we also provide expert in-house support and are continuously improving the software. Recent improvements include up to date stock information on profiles, as well as those with extended lead times, all provided at the time of quotation, in order to help the installer provide accurate information and advice to their customers.
“Helping our customers sell by developing an App which included all the great industry brands, from The Residence Collection, and Solidor, to Timeless Flush Sash, and Designer Range Aluminium, allowing them to create one quote for a homeowner, regardless of the range of brands chosen, was crucial to the success of Easy Connect.”
Easy Connect is the instant quoting App which has been developed by GJB and Listers in-house experts. It creates ‘a level playing field’, so that even smaller installers can provide professional quotes quickly, personalised with their own branding and mark ups, cutting down on paperwork and wasted time. GJB Holdings has invested over £200k developing this cutting-edge software so their installers can #DitchthePaperwork.
Roy continues: “This is supported by our ‘Your Connect’ marketing package. From showroom support, to personalised brochures, videos and digital photography, we make life easier for our customers.
“Along with our wide product range and technical support, we are dedicated to helping our customers futureproof themselves against the competition, which is why we’re so pleased that our Customer Care is being recognised by the G Awards.”
The G19 Awards will be held on 29 November 2019 at the London Hilton on Park Lane.